Recently I took a very interesting change management course. I found that sometimes there are adoption issues not because of alignment, technical, or user training obstacles, but because stakeholders don’t get looped in to what the improvements enable. The project sponsor does, but in many organizations, the people who ask for reports exist outside that […]
Upgraded analytics tools, trained analytics users: same old questions? Change Management explains why
To get stakeholders asking questions that take advantage of new tools quickly, we need to have an intentional strategy to communicate the change with them.